The preliminary report into last month's Air India crash provides some insight into what caused it.
It says that both fuel control switches were moved to the cut-off position – a step that usually turns off the engines – moments before the plane crashed.
But as experts analyse the findings of the report, it provides little comfort to the families who lost their loved ones.
The BBC's Samira Hussain met Shweta Parihar, whose husband died in the crash. "We trusted the airline. What is the point of the investigation now?" she said.
Update: This video replaces an earlier version to more precisely reflect the report's findings
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